Level 1 – People: Strategy & Collaboration

• Explains why execution struggles. Surfaces leadership alignment, ownership, and collaboration gaps.

• Are people aligned, accountable, and working together to execute strategy?

• Focuses on strategy awareness, goal clarity, leadership behaviour, psychological safety, and team effectiveness.

• This establishes the human foundation for execution.

Level 2 – Process: Workflow Interaction

• Identifies where execution breaks. Highlights workflow handoffs, bottlenecks, and decision friction.

• Do workflows flow smoothly across functions without friction or delays?

• Examines handoffs, interfaces, dependencies, and process breakdowns.

• This identifies where operational execution fails.

Level 3 – Tools: Work Systems Adoption

• Reveals gaps in system and tool adoption. Assesses usage discipline, data quality, and enablement maturity. 

• Are systems and tools actually supporting the way work is done?

• Ensures tools enable processes rather than complicate them.

Level 4 – Performance: Business Results

• Establishes the link between execution and outcomes. Connects people, processes, and tools to measurable results.

• Are people, processes, and tools delivering the intended business outcomes?

• Links execution capability to throughput, quality, delivery, and utilization.

• This is where performance becomes visible.

Level 5 – Continuous Improvement: Improve & Sustain

• Creates a roadmap to improve and sustain performance. Institutionalizes learning loops, corrective actions, and capability growth.

• Is execution capability improving and sustaining over time?

• Prevents regression and supports scalability and continuous improvement.

The Business Operating System (BOS) Diagnostic is designed to answer three fundamental performance questions:

1. What level of performance is the organization operating at today?

2. What systemic factors are enabling that level of performance?

3. What is preventing the organization from moving to the next higher level of performance?

It helps leadership teams understand performance plateaus, distinguish root constraints from symptoms, and establish a shared view of current versus desired performance levels.

Discover where execution gaps are limiting results and how to improve predictability, efficiency, and performance.

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